10. User Guides

User Guide Heading

User Guides

ND036 C4 L03 A08 User Guide

User Guide Recap

Things to Remember About Communicating With Users

  • There are a lot of tools on the market today to create a help center or support center.
  • Users want to be able to express their opinions and provide feedback.

Support Topics

User Guide Recap part 2

Remember that you are building your product for your users.

User Guide Quiz

How will we handle bugs we discover that affect users? (Hint: There is more than one correct response)
SOLUTION:
  • Write a support article about the bug
  • Notify your Customer Support team and share a solution for the problem
  • Provide Customer Support with a timeline for a solution

User Guide Quiz 2

Select all of the items you should include in the user guide

SOLUTION:
  • The main user flows
  • Known issues

Further Research

Additional Reading

Learn more about knowledge base and support centers here:

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